Reference

How We Handle Your Data and Account Policies

We keep our legal stance clear so you know exactly how your account data is stored, who can access it, and what rights you hold over it.

Data TransparencyCookie DisclosureAccount RightsRegion-Dependent Access
gso789 How We Handle Your Data and Account Policies
HOW WE PROTECT YOU

Data Handling, Security and Your Control

We treat policy transparency as a practical obligation, not a formality. Below is how we handle the six areas that matter most to your account — from the moment you register through DANA, OVO, or GoPay to any future request you send us about your stored information.

Data Encryption

All personal and financial data travels over SSL-encrypted connections. Stored records use encryption at rest, meaning even internal database access does not expose raw payment details or identity documents you submitted during verification.

Cookie Management

We use session cookies to keep you logged in, analytics cookies to improve lobby performance, and security cookies to detect irregular logins. You can disable analytics cookies via browser settings without losing core account functionality.

Account Security

Your account is protected by password plus OTP verification on new devices. If we detect a login from an unfamiliar location, we temporarily lock the session and send a verification code to your registered phone number before granting access.

Data Retention

We retain account data for as long as your account is active, plus a legally required period after closure.

Your Right to Request Changes

You can request correction of personal details, a full export of your stored data, or account deletion at any time via live chat or email. We process these requests and confirm completion, subject to any retention obligations under applicable law.

Dispute Resolution

If you disagree with an account decision — a suspension, a withheld withdrawal, or a bonus disqualification — contact us in writing. We review disputes internally, respond with a reasoned decision, and outline any further steps available to you.

POLICY CONTACT PATHS

Reach Our Legal and Policy Team

If you have a question about data retention, cookie use, account restrictions, or region-based eligibility, you can reach us through several channels. We aim to acknowledge policy-related inquiries promptly and provide a substantive response within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from any page to ask about your data, account standing, or policy clarification. The team handles legal queries alongside general account support, so specify your concern clearly for faster routing.

Email

Send detailed requests — data access, deletion, or dispute escalation — to our support email. Attach your registered account email and a brief description. We respond to written policy requests and keep a record for your reference.

WhatsApp

For quick policy questions, message us on WhatsApp. Useful when you need to confirm whether your region is eligible or want to understand a specific clause before depositing through OVO or GoPay.

Common Legal and Policy Questions

Below we address the policy questions our account holders ask most often. If your specific question is not covered here, reach out through live chat or email and reference this page — it helps our team route you faster.

We collect your email, phone number, chosen display name, and the payment method you link (DANA, OVO, or GoPay). Device identifiers and IP address are logged for security. We do not collect biometric data or access your phone contacts.

Yes. Send a data-export request via email or live chat, using the same email tied to your account. We compile your registration details, transaction history, and login records into a downloadable file and notify you when it is ready.

Contact our policy team through email or live chat and request deletion. We verify your identity via OTP, then process the request. Some transaction records may be retained for a legally required period, but personal identifiers are removed.

Access depends on local law and eligible regions. We do not claim universal availability. Before registering or depositing through DANA, OVO, or GoPay, confirm that accessing our platform is permitted under the rules that apply to you.

We use session cookies (login persistence), analytics cookies (page performance), and security cookies (fraud detection). You can disable analytics cookies in your browser without losing core features, but session cookies are needed to stay logged in.

We do not sell your data to external marketers. Data is shared only with payment processors (DANA, OVO, GoPay) to complete transactions, and with authorities where a valid legal obligation compels disclosure. We notify you where we are permitted to.

Write to us via email or live chat describing the issue and your account ID. Our internal review team examines the case, responds with a reasoned outcome, and explains any further options you have — including escalation paths if you disagree.

Deposits route through the payment provider's own secure gateway — we never see your full DANA PIN or OVO password. On our side, transaction references and amounts are stored encrypted. The actual fund transfer is handled entirely within the e-wallet's infrastructure.

We may update terms to reflect regulatory changes or platform adjustments. Material changes are communicated via email to your registered address before they take effect, giving you time to review and decide whether to continue using the account.

Reach us immediately through live chat or WhatsApp. We lock the session, trigger a mandatory password reset, and review recent login activity. If unauthorised transactions occurred, we investigate and reverse them where our records support your claim.